Privacy Policy

CallSponder provides missed-call text-back and messaging tools to local service businesses. This policy explains what personal data we collect, how we use it and how it is protected.

Information we collect

For business users: name, email address, business details, business hours and phone numbers. For callers and customers: the phone number that placed the call, the content of messages exchanged with the business, voicemail recordings and transcripts, and any appointment details submitted through a booking link.

How we use information

Data is used solely to deliver the service: sending an automatic text back to a caller who was not answered, carrying on the resulting conversation, transcribing voicemail, organizing leads and scheduling appointments for the business the caller contacted. We do not sell personal data, and we do not share mobile phone numbers or SMS consent with third parties or affiliates for their own marketing purposes.

SMS messaging and consent

Text messages are only sent to a phone number that first called the business, or to a person who provided their number to the business directly. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out of further messages, or HELP for assistance.

Service providers

We use infrastructure providers to operate the service, including Twilio for telephony and messaging, Supabase for database and authentication, and Resend for email notifications. These providers process data on our behalf under their own security commitments.

Data retention and security

Call records, messages, recordings and transcripts are retained for as long as the business maintains an active account, and are deleted on request. Data is stored encrypted in transit and at rest, and each business's records are isolated at the database level.

Your choices

You may request access to, correction of, or deletion of your personal data at any time by contacting us. Callers may opt out of messaging at any time by replying STOP.

Contact

Questions about this policy can be sent to support@callsponder.com.