How CallSponder works

From customer inquiries to consultation requests, a missed call can become a conversation your team can follow up on.

  1. 1

    Customers call your business number

    We assign you a number. Customers only ever see that number — your personal phone stays private. Calls forward straight to you.

  2. 2

    You miss the call

    With a customer, in a meeting, or away from your phone. The caller hears your greeting and can leave a message while CallSponder gets ready to follow up.

  3. 3

    CallSponder texts them back

    Seconds later they receive a text from your business asking what they need. Robocallers and solicitors rarely reply, so the noise filters itself out.

  4. 4

    Real customers become leads

    Genuine callers answer your industry's qualification questions, and their replies, photos, voicemail and call history land in one timeline, ready for your team to follow up.

What you configure during onboarding

  • • Business details and time zone
  • • Business hours and holiday closures
  • • Your assigned number and forwarding phone
  • • Screening texts for hours, after hours and holidays
  • • Qualification questions for your industry
  • • A live test call and test text
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